Methode Electronics, Inc

  • Customer Service Coordinator

    Division North America Auto (NAA)
    Requisition ID
    2018-1752
    Category
    Customer Service/Support
    Location : Location
    US-TX-Mcallen
  • Overview

    Methode Electronics is seeking an experienced Customer Service Coordinator for our McAllen TX office. You will be responsible for a variety of tasks, internally and external, in order to provide exemplary support to our automotive customer base.  This is a non-exempt role in an office environment (non-call center).    

     

    Methode Electronics Inc. (NYSE:MEI) is a global developer of custom engineered and application specific products and solutions with manufacturing, design and testing facilities in Belgium, Canada, China, Egypt, Germany, India, Italy, Lebanon, Malta, Mexico, Singapore, Switzerland, the United Kingdom and the United States with headquarters in Chicago IL.  With over 6,500 employees, Methode is financially strong and extremely well positioned to grow from the Company's existing $908 million revenue.  Our components are in the primary end markets of the automobile, computer, information processing and networking equipment, voice and data communication systems, consumer electronics, appliances, aerospace vehicles and industrial equipment industries.  Further information can be found at Methode’s website: www.methode.com.

    Responsibilities

    • Review EDI releases and determine shipments
    • Prepare paperwork and contact freight carriers for shipments
    • Transmit Advance Shipping Notifications to customers, verify acceptance and troubleshoot system errors
    • Enter manual customer releases into system
    • Access customer inventory management systems to determine if expedited orders are needed 
    • Track internal customer delivery performance
    • Monitor customer ratings and issue timely disputes
    • Identify customer release fluctuations and coordinate shipments with customer and manufacturing
    • Notify customer of premium cost incurred to meet immediate release changes or capacity constraints
    • Maintain ERP system as needed
    • Communicate with customers after hours/weekends, on limited basis, to support needed shipments
    • Other duites as assigned 

    Qualifications

    • Minimum High School diploma; Associate degree preferred
    • Good communication skills
    • Exceptional phone and email etiquette
    • Ability to work under pressure and meet daily deadlines
    • Ability to set priorities
    • Attention to detail
    • Excellent follow up and organizational skills
    • Ability to interface well with others and work well on teams
    • Ability to meet daily deadlines
    • Computer experience necessary
    • Customer service experience preferred
    • General office experience required 

    Physical Requirements:

    • Must be able to lift up to 10 pounds on a consistent basis
    • Must be able to bend, kneel, lift, stand and walk on hard surfaces such as concrete on a regular basis
    • Standing and walking may be necessary up to 8 hours per day

     

    Methode Electronics is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information and other legally protected characteristics. The EEO is the Law poster is available here: EEO Poster, if you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail torecruiting@methode.com or call (708) 867-6777 and let us know the nature of your request and your contact information.

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