Methode Electronics, Inc

  • Service Warranty Administrator

    Division Hetronic
    Requisition ID
    2018-1766
    Category
    Customer Service/Support
    Location : Location
    US-OK-Oklahoma City
  • Overview

    Service & Warranty Administrator is responsible for organizing and handling product issues in the aftersales department . These tasks include, but are not limited to: handling customer claims in regard to defective products (i.e. field returns, customer assembly line rejects), discussing and resolving issues by phone or email, etc. The individual will be responsible for taking phone calls and quantifying the claim, entering claims for the return of materials, processing sales and service orders, making inventory adjustments for repair shop orders, and processing/submitting claims by preparing pictures, reports, etc. Position requires detailed oral and written communication of customer claims, product inspection reports, factory claims, etc. The individual should contribute to a positive and professional work environment, be “solutions” oriented, and be flexible to take on new challenges as the business environment changes.

    Responsibilities

    Communication & Reporting:

    • Generate a good working rapport with sales personnel, customers, distributors, management team, etc. along with technical contacts and resources within the corporate offices and other Hetronic locations.
    • Establish and communicate RMA data to customer, as required, for customer claims and product returns. Individual will need to be able to utilize company tools to effectively record, process, and close customer claims.
    • Maintain and continuously update RMA logs to track necessary claim data (i.e. Customer, arrival date, serial #, product code, reason for return, costs, etc.).
    • Monitor and maintain customer portal websites and log applicable information.
    • Adhere to a “customer service” mentality and be motivated to respond quickly to customer complaints, calls, RMA requests, etc.
    • Communicate claim activity to the factory (along with necessary Hetronic personnel) for reimbursement of incurred costs. Monitor claim status with the factory to ensure proper closure.
    • Review and submit technical service reports to customers (as needed) to satisfy customer

    Qualifications

     

    • Microsoft Office experience
    • Possess strong problem solving skills applied to digital and analog electronics with the ability to troubleshoot in a logical manner.
    • Professional, clear, verbal and written communications
    • Associate Degree with a training emphasis in communication/computer electronics, or five or more years of technical on-the-job experience/military technical training, and a general RF background desirable.
    • Experience with electronic test equipment and test fixtures.
    • Ability to read and understand technical documentation such as electrical, pneumatic, and hydraulic schematics, mechanical drawings, bills-of-material, setup instructions, written work instructions.
    • Experience with programmable industrial controllers is desirable.
    • Experience in heavy industry
    • Knowledge of pneumatic and hydraulic control systems is desirable.

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