Service & Warranty Administrator is responsible for organizing and handling product issues in the aftersales department . These tasks include, but are not limited to: handling customer claims in regard to defective products (i.e. field returns, customer assembly line rejects), discussing and resolving issues by phone or email, etc. The individual will be responsible for taking phone calls and quantifying the claim, entering claims for the return of materials, processing sales and service orders, making inventory adjustments for repair shop orders, and processing/submitting claims by preparing pictures, reports, etc. Position requires detailed oral and written communication of customer claims, product inspection reports, factory claims, etc. The individual should contribute to a positive and professional work environment, be “solutions” oriented, and be flexible to take on new challenges as the business environment changes.
Communication & Reporting: